Please note, the lacquer on our heels will wear off with the use of the shoes. This is not a manufacturing defect of the shoes; it is usual wear and tear.
XƯA strongly recommends that our customers consult a leather care professional or a shoemaker for specific care advice.
In order to keep your XƯA products in good condition, we advise following the below care instructions:
Keep the leather area clean and dry using a dry soft cloth;
Always store your products away from light and heat;
Protect your leather good from rain and moisture;
Store your products in the XƯA dust bag provided to you when not in use;
Avoid contact with abrasive surfaces.
WHERE DO I REPAIR MY XƯA®?
Should you need to repair or refurbish your XƯA product(s) please contact us by any means preferable to you:
* Via Email:
* Via Telephone:
Tel: (+84) 83 220 8786
Monday to Friday, 9AM to 6PM GMT+7
We’re closed on Saturday, Sunday, Public & Bank Holidays