Please note, the lacquer on our heels will wear off with the use of the shoes. This is not a manufacturing defect of the shoes; it is usual wear and tear.

XƯA strongly recommends that our customers consult a leather care professional or a shoemaker for specific care advice.

In order to keep your XƯA products in good condition, we advise following the below care instructions:

  Keep the leather area clean and dry using a dry soft cloth;

  Always store your products away from light and heat;

  Protect your leather good from rain and moisture;

  Store your products in the XƯA dust bag provided to you when not in use;

  Avoid contact with abrasive surfaces.


Should you need to repair or refurbish your XƯA product(s) please contact us by any means preferable to you:

* Via Email:


* Via Telephone:


Tel: (+84) 83 220 8786

Monday to Friday, 9AM to 6PM GMT+7

We’re closed on Saturday, Sunday, Public & Bank Holidays